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F-R-E-E SHIPPING ON ALL ORDERS

FAQ

GENERAL QUESTIONS:

Do I need to set up an account to place an order?
You can place an order at Brazilianbikiniswimsuits.com without creating an account and check out as a guest. However, if you create an account with us, you'll be able to enjoy the following benefits:

A. Track your current orders and review order history.

B. Save your address and billing details for your future purchases.

C. Access your store credit to apply to your next purchase.

Are your items true to size?
Yes, our product is true to size. We have a size chart for each item on each product page, for the best possible fit, we recommend checking the size charts in details for choosing the perfect size.

How to choose my size?
There is size information on each product page. Customers may compare the reference measurements with your own clothes to find the best choice.
"One size" does not means that fit all sizes but means there’s only one size for this product.

Is the color of item completed the same as what I saw online?
We try out best to avoid this issue and to display the actual color of the item as possible as we can. However, the camera's perspective and the extent of lighting may cause a slight color difference. We thank you for your understanding.

Why did my order get canceled?
We do our best to keep the inventory up to date, but occasionally items sell out before we can update on website. This may result in either partial or your whole order being canceled. If all items of your order are unavailable, you will be notified about the cancelation in a timely manner. If partial of your order is unavailable, the unavailable items will be canceled for refund and the remainder of your order will ship out normally.

Can I add or change or cancel my order after it has been placed?
Please contact us immediately, in most cases, we can make any necessary adjustments to your order. However, once your order was processed and sent to the post office, we will be unable to make any change.

How will I know when my order has shipped?
Once order has shipped, customer will receive a order status update email with tracking information so that you will know when to expect your package. If you are a registered user, simply log in to your account to check your order status. Guest users will receive the email notification.
 
PAYMENT

What methods of payment do you accept?
We accept PayPal as our secure payment method which accepts all kinds of credit or debit cards. Once your order is submitted, you will be redirected to Paypal’s official website where you can make payment.
We do not accept cash, checks, or money orders. We also take security very seriously indeed, so your details will be safe with us.

What if shipping address is different from billing address
Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted via email. This may delay shipping time.

Why do I need to verify my payment of my order?
More detailed information may be requested for orders selected at random by our risk control center for further verification before processing the orders.
We carefully evaluate accounts to protect our customers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.
 
SHIPPING & TRACKING:

When will my order ship?
We makes our every effort to ship the purchase as soon as possible. Orders placed are usually processed and shipped within 2~7 business days from the time the order is placed. Orders placed on weekend or national holidays will be processed the following business day and shipped within 2~7 days. Some complicated order or special occasions may require additional processing time.

Can I use PO boxes or APO/ FPO military address?
We currently do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
 
How do I track my order?
Once your order ships out from our warehouse. You will receive a shipping notification email that includes the tracking information of your order. All order packages are able to track the location and the exact arriving date.

Why the tracking resutls always shows "Origin is Preparing Shipment"? Did you guys ever ship out my order?
Relax, the tracking results is NOT updated in real-time. Although the message show "Origin is Preparing Shipment", your package already left our warehouse and heading to next sorting center now. Most of the time packages shipped by standard shipping does not provide a detailed routing information. It is very normal you keep seeing this message until your package finally arrive at sorting center or delivery. 
And always remember that standard shipping delivery time to USA takes 10~30 working days (exclude Saturday, Sunday and Public Holiday) to deliver. Please be patient and you will receive your package eventually.

Will I have to pay taxes on my order?
In general, free shipping to most countries will not be charged custom taxes.
If you choose express shipping to destination other than USA, there will be a high possibility that express shipping will cause customs taxes.
Taxes are assessed based on destination policy that the order is shipping to, not the billing address. If the destination assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.

Why was my package returned?
Your package could be returned for the following reasons:

A. The delivery address is incorrect or incomplete.

B. The phone number is incorrect or invalid so that the courier can't contact with you for package delivery.

C. The zip code/postal code is incorrect.

Please contact your local courier for the exact reason as soon as you found that your package was returned.
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